Returns Policies
Geminex would like to confirm our policy for the return of products to our Warehouse.
Please contact our Customer Service Departments for approval to return product and for a Return Authority Number.
Northern Territory:
Phone: 61 8 8947 0202
Fax: 61 8 8947 0275
Email: sales@geminex.com.au
A copy of original invoice along with the Return Authority Number is to be returned with the product.
Products are to be returned at customer's expense except in the case of products wrongly invoiced by Geminex. In this case Geminex will advise of our freight company details.
Geminex reserves the right to accept or deny return of product that is wrongly ordered by the customer. Products accepted for return that were ordered wrongly by the customer will attract a 20% handling charge.
Claims for short supply must be advised within 21 days of invoice date.
Geminex will accept goods returned for claim on behalf of the manufacturer, however, no liability is accepted by Geminex for returned goods until the claim is approved by the manufacturer of the product(s)
Products returned to Geminex without prior approval on a Return Authority Number will be returned to the customer at the customer's expense.
